Reviews & Feedback

At Direct Factory Furniture, your feedback matters to us. We are dedicated to constantly improve our product offerings and service delivery to ensure the best shopping experience with us. Take the time to see what others have to say about us, or leave a review below to tell us more about your time with us.

Corner sweet

Our Boboli 3 piece rattan tiered potting set is a beauty. It arrived promptly, was well boxed and easy to set up. We considered it to be value for money and served our need perfectly. I have attached a photo of our set in situe.

BOBOLI 3 Piece Set Round Poly Rattan Wicker Planter Pot Set - Black

Thanks for taking the time to write us a review William 😊

Plastic rattan

Very happy with the product. Good quality. Also very happy with the company, prompt delivery and customer service.

Thanks fpr the review Christina, much appreciated! 😊

Chair repairs

I was having difficulty locating some flat Cane in Perth Western Australia.
Thanks to direct factory furniture I was able to locate what I needed. The staff advise was excellent thank you.

Natural Rattan Flat Cane Wicker Pith Spline for Furniture Repair

Thanks for the review Rob, much appreciated 😊

I was able to repair my favourite chair thank you

Natural Rattan Flat Cane Wicker Pith Spline for Furniture Repair

Thanks Kenneth 😊

Direct Factory Furniture were informative and knowledgeable about their products, when telephoned to check on the suitability of their products for my repair. Ordering and delivery was quick and smooth.

NATURAL Rattan Cane Webbing | HEX Circle | 7mm | NATURAL BROWN

Thanks Susan, appreciate you taking the time to write us a review 😊

rattan planter pot

Love this place have bought a few rattan planters from here instore and online, great service and good prices, just wish they had a medium size .

ARBUSTO Poly Rattan Wicker Planter Pot - Light Brown

Thanks for the feedback Tracey 😊
We'll certainly keep that in mind

Excellent service

Excellent service and communication

NATURAL Rattan Cane Webbing | HEX Circle | 7mm | SEMI BLEACHED

Thanks Wendy 😊

High quality

The webbing arrived quickly and came in one piece (I needed 2.5m). The product was high quality and easy to use, it added a great touch to my project.

Thanks Laura, we're excited that your project turned out well 😊

Exactly what I wanted and so prompt, thankyou

Can I order some spline (not sure of spelling) to go around the chair seat from you as well.

Thanks Robin 😊
Sure I'll be in touch with you soon

Very good quality

Natural Rattan Cane Round Core Wicker Pith Spline for Furniture Repair

Thanks Brice 😊

Thanks Peter 😊

Cane strip

Great

Thanks Belinda 😊

Everything was as described and of great quality

Natural Rattan Flat Cane Wicker Pith Spline for Furniture Repair

Thanks Ross 😊

Very efficient

Fantastic service and communication
Very happy

Thanks Wendy, appreciate the time to write us a review ❤️

NATURAL Rattan Cane Webbing | HEX Circle | 9mm | NATURAL BROWN

Thanks Kristen ❤️

Thanks Susan for your review 😍

Sensational experience

Fast, efficient and totally satisfied with my purchase

NATURAL Rattan Cane Webbing | HEX Circle | 9mm | SEMI-BLEACHED

Thanks so much Jill for your review ! 😊 We’re so happy to hear this. Thank you!

Fantastic service received. Great communication, organized delivery, would highly recommend.

CALOR | Poly Rattan Wicker Stackable Outdoor Dining Chair | Dark Brown

Thank you so much, Jenny! We’re really happy to hear your wonderful feedback — it means a lot to us. ❤️ Thank you!

Repair job

The flat rattan was perfect for repairing our table legs.

Thanks so much, Julie! 😊 We’re really glad to hear the flat rattan worked well on your table legs.❤️

Great service, thank you

Natural Rattan Flat Cane Wicker Pith Spline for Furniture Repair

Thanks so much Joyce for your review! we glad to hear this 😊 Thank you!

Great product, yet use on my Mother's old cane chair

Natural Rattan Flat Cane Wicker Pith Spline for Furniture Repair

Thanks so much Marlene for your review! 😊 Glad to hear the spline worked perfectly on your mum’s cane chair.❤️

Branxton Greta Men's Shed

This was the first time that I have used Rattan Cane. I was asked by a lady near us to repair a cat damaged door, so I found your company on the internet and purchased the required ratten. Your comentry said not to paint the back side, which I have not, however the manufacturer of the cabinate have painted it all over. My job from the front looks good.

Thanks so much, Kevin! 😊 We’re glad to hear your first rattan project turned out so well — you did a great job! Really appreciate you sharing your experience with us. 🙏

Fabulous!

Absolutely love it. Bought three. They look great and are very sturdy. Also great communication with seller. Would highly recommend.

Thank you so much Mary! We really appreciate your kindness and ongoing support. So glad you love these planter pots—you’ve truly made our day again 😊 Thank you.

Webbing & Spline

Very happy with my order. Was such a quick delivery! Ordered the Webbing 1 x 0..5 metre @ 50cm width and also 1 x 1.0 metres @ 60cm width, but they sent me 60cm x 1.5 metres, so bonus at no extra cost. (Even though I didn’t realise until I was writing this review! ) lol
Also purchased the Spline x 5 strands. Received exactly as per the photos.
Used the product on a bedside table.

Wow, thanks so much for this beautiful photo, Lynn – it looks amazing! Great work 😍 I’m really glad the delivery was quick and that little bonus worked out well too. Appreciate your kind words Lynn — you made our day ❤️

Perfect bed for my ntoy poodle

DFF were very efficient with service and delivery - the dog bed is well made and sturdy which is great as I have two dogs and at times things get a bit rough,
Thank you for your attention Helen

BELLA Pet Basket Bed for Small Cat & Dog- Light Brown

Hi Helen,
Thank you so much for your wonderful review! We’re so happy the bed is perfect for your poodle
We truly appreciate your kind words.
Cheers, Direct Factory Furniture