Reviews & Feedback

At Direct Factory Furniture, your feedback matters to us. We are dedicated to constantly improve our product offerings and service delivery to ensure the best shopping experience with us. Take the time to see what others have to say about us, or leave a review below to tell us more about your time with us.
Based on 213 reviews
92%
(197)
5%
(11)
1%
(2)
0%
(0)
1%
(3)

Fabulous quality product and service! Highly recommend!

Great

Very competitive pricing, quality product and arrived speedily. Very happy.

Outdoor chairs

Quality very good
Customer service outstanding.Thankyou 🌟

Thomas Furness

The service was good, the only perhaps negative being the colour of the rattan displayed online, which was what I required, was considerably darker than the product I received.

Perfect

As expected. Fast delivery. Would buy again

Rattan

Great product, ideal for my chair repair

NATURAL Rattan Webbing | Hex Circle | NATURAL BROWN

I haven’t installed it yet, but it appears to be of good quality. The firm was easy to deal with

First class service and prices

Core cane

Great product… unfortunately for me a size too large and not long enough

Hi Kerry, a big thank you for the review.
We're more than happy to send you a smaller and longer piece if you'd like?
Will get in touch with you tomorrow, Cheers

Natural rattan webbing

Ordered the natural rattan webbing for a DIY bedside table project and couldn’t be more happy with the product. Great shipping service also!

Too early to tell

Too early to tell

Fantastic rattan style planter

Tall and great looking planter with fantastic inner pot. Love it

Great service

While it wasn’t exactly what I had wanted that was not your fault but mine. Your excellent service was a stand out. I recommend you to anyone that wants a great product with very very good service. Thank you

Excellent service

Would recommend

Natural Rattan Webbing

Excellent fast service - my order arrived within 5 days of placing online with delivery to another state. The product is exactly as shown and perfect for my renovation project. Thanks Direct Factory Furniture

Prompt delivery, well packaged and well priced. Thank you.

Rattan Webbing to fix furniture

I recently purchased a meter of rattan webbing to fix a rattan chair- it was an easy fix and now my chair looks brand new again. Thank you for a great product.

The rattan arrived much sooner than I expected and was packaged very carefully. thanks

Very happy with purchase

Thanks Helen for taking the extra effort to leave this review, much appreciated :)
We hope to see you again soon.

MALAWI/Poly Rattan Wicker Outdoor Dining Chair

Excellent quality, very comfortable and attractive chairs. We purchased 8 chairs which were great value. Jonathan and Jenny were very helpful and knowledgeable. We couldn’t be happier in recommending them and their products.

Thanks Karen, our pleasure ❤️

ADDA | 4 Seater Poly Rattan Wicker Outdoor Dining Set | Grey

We are extremely happy with our table and chairs, very comfortably and look great.
Jonathan and Jenny’s customer service was excellent. We highly recommend them and their furniture.

Thanks for the compliments and recommendation Karen ❤️
Feel free to drop by if you're around the area, hope to see your lovely family again soon 😊

T
Rattan Cane Mesh Webbing Sample Pack
Thomas Fairrie (Cairns, AU)

Great Product

Ratan chair repair

Product arrived promptly, and worked a treat repairing old rocking chair.

Glass replacement

I used the rattan to replace the glass in two doors of a TV/ buffet cabinetand it worked perfectly achieving the desired effect

Great service